Frequently Asked Questions
Below are some of the most common questions we receive about our windows, doors and repair services. If you can’t find the information you’re looking for, please feel free to contact us and we’ll be happy to help.
Request a quotation through our Quick Quote page, send us photographs, or contact our local team. We’ll review what you need and arrange a survey where measurements or a detailed inspection are required.
Yes. Final measurements and specifications are confirmed during survey before made-to-measure products are ordered or enter manufacture.
Many individual window or door installations are completed within a day. Larger projects may take longer, and we will explain the expected schedule before work begins.
Triple glazing is included as standard where it is applicable to the selected replacement window range and installation. We confirm the final glass make-up and performance for your chosen design in the written quotation.
Yes. Potteries Windows is Certass registered, and the relevant certification is provided for qualifying replacement window and door installations.
Insurance-backed guarantees are provided where applicable. Your quotation and contract will explain the cover relevant to the proposed work.
Our normal service area is approximately 20 miles around Stoke-on-Trent, including Newcastle-under-Lyme and many nearby Staffordshire communities. Contact us with your postcode and we will confirm coverage.
Often, yes. We repair misted sealed units, locks, handles, hinges, alignment faults and other common problems. We will recommend replacement only where a repair is not sensible or economical.
Good seals and an appropriate glazing specification can help reduce unwanted noise. Results depend on the noise source, glass configuration and the rest of the building, so no window should be described as completely soundproof.
Yes. Colour and wood-effect options vary by product range. We recommend viewing current physical samples because colours can look different on a screen and in changing daylight.
Many like-for-like replacements do not require a planning application, but listed buildings, conservation areas and structural alterations can be different. The homeowner should confirm any required permission before work begins.
We confirm the final specification and arrange a survey where required. Made-to-measure products are ordered only after the relevant details are agreed, and we will explain the expected lead time and installation arrangements.